BOOKING CONDITIONS
Valid from 01.01.2021

Basic Things about the Online Shop
E-commerce products are sold by Punkaharju Resort Oy (Business ID 2915560-4). All prices include VAT. We reserve the right for price changes.

These booking terms and conditions become binding to both parties once the client havemade the payment.

The reservation system for Punkaharju Resort is provided by Travelline company.

Booking
The customer makes the reservations on the internet and pay the full amount immediately. Internet booking is paid either by credit card or through a bank service. Customer is responsible for the fact that he or she prints (or downloads) a receipt, booking confirmation, the product description and booking conditions. The reservation system will send a booking confirmation to the customer's email address.

E-commerce prices may vary depending on the availability of capacity and time. Separate campaigns might have a different booking conditions which will be mentioned in the bid information. Prices may also differ, given from the sales office or at the reception.

Reservations can be made only by the persons of full age (18 years).

All bookings will be confirmed by e-mail, stating the price of the reservation, as well as the products ordered. To receive the booking confirmation, the e-mail address has to be written when ordering the products.

Booking confirmation
Booking confirmation must be shown at the reception on arrival (printed or from a mobile device). The booking confirmation will be sent by email, from where you can see

• Reference number• Ordered products and product description• Total amount of the invoice, VAT and other data

Notice! If you haven't received the booking confirmation:

• Check your spam box.
  
  
• Contact the Punkaharju Resort immediately for new booking confirmation.

Payment Services Provider
Payment service provider and operator is ECOMMPAY in co-operation with Finnish banks and credit institutions. ECOMMPAY is displayed payee's account statement or card invoice and forwards the payment to the merchant. ECOMMPAY corporation has a payment institution license. In reclamations, we ask you to contact the product vendor.

Cancellation of Booking
Any cancellations must be made in writing by letter/e-mail specified by the lessor. The date on which Punkaharju Resort confirms the cancellation in written notification will be regarded as the date of cancellation.

Cancellation policy of Punkaharju Resort:
High season
The dates: 23.06-07.08
Free cancellation is possible in 14 days prior arrival. In case of late cancellation (2-13 days prior arrival) 1 night fee is charged.

Shoulder season
The dates: 1.06-22.06, 8.08-31.08, 23.12-8.01
Free cancellation is possible in 7 days prior arrival. In case of late cancellation (2-6 days prior arrival) 1 night fee is charged.

Low season
The dates: 1.09-22.12, 9.01-31.05
Free cancellation is possible in 1 day prior arrival. In case of late cancellation 1 night fee is charged.

In the cases of no show and when the cancellation is made later than 24h before arrival, the Resort has a right to charge the full amount of the reservation.

Booking and cancellation terms and conditions for groups will be agreed separately at the booking stage.

Stay at the Punkaharju Resort

• The cottage rent covers free using of cottage, as well as furniture, utensil and table dishes, a toilet paper, dishwashing detergent, the electric power for heating, light and cooking. Bed linen and the towels are not included. The grilling possibility is also included in the outdoor grill place or in tepee.
  
  
• The room rent covers free using of room, as well as furniture, utensil and table dishes, a toilet paper, dishwashing detergent, the electric power for heating and light. Bed linen and the towels are also included.
  
  
• Bed linen in the cottages id provided for additional charge. The use of own bed linen in not forbidden.
  
  
• Cottage final cleaning is also included into residing cost. However, the client is obliged to keep cleanliness during all residing, and also at the time of departure to leave the cottage in the same condition it was at the moment of arrival. Prior the check out, the customer isresponsible for cleaning the bins, garbage export, emptying the fridge, lights off, lock the doors and close the windows. Dirty dishes are charged separately 50€ surcharge, unposted debris 50€ and 50€ not cleaned out the refrigerator.
  
  
• The lessor has the right to collect some extra payment for the additional cleaning, as well as the cost of the damaged property from the tenant: the broken furniture, the broken ware and household appliances, according to the real cost of the damage. Additional cleaningmeans – cleaning of furniture, carpets, and also small repair work (e.g. a walls painting) if this necessity take place due to the fault of the client.
  
  
• In case of disturbance of public peace by the client, causing the inconveniences to other clients of the resort, the lessor/representative of the lessor has the right to terminate the contract directly after an opening remark. All expenses caused by the above-stated infringements are collected from the client according to a real amount of damage.
  
  
• Smoking inside, all around the Punkaharju Resort area (incl. the villas and hotel rooms) is forbidden. Penalty for smoking inside the cottage or room is 1000€.
  
  
• If the client wants to bring his/her pets to the cottage/hotel room, he/she needs to receive the permission from the lessor. Pets are not allowed in Hovi and Hi-tech cottages. Pet fee is 20€ for the whole stay. For each pet brought to the territory of the tenant without the permission, the client will be charged additional 500€.
  
  

• The lessor – Punkaharju Resort does not bear responsibility for any allergic reactions and other contretemps caused by illegal smoking or the maintenance of animals.

Compensation of damage
The client is obliged to indemnify against the loss caused to the object/property directly to the owner of the object.

The quantity of inhabitants
The quantity of people living in rented object is limited by the quantity of sleeping places (beds). Placing and use of tents and caravans on the territory of the lessor without the permission of the lessor – is forbidden.

Possible complaints
About all remarks, concerning equipment of a cottage, it is necessary to inform everything directly to the Punkaharju Resort – sales office or the reception. The claims concerning damage compensation should be sent in written within 30 days after the tenancy termination.

Punkaharju Resort's Right to Cancel the Reservation
In the case of force majeure, can Punkaharju Resort cancel the reservation. In this case, the customer is entitled to reimbursement of the fees in full.

Other
The customer must consult before booking the currently existing booking and cancellation terms and conditions. Punkaharju Resort handles all customer information as strictly confidential.

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